At O’Brien Fine Foods we are committed to protecting the privacy and security of your personal data. Personal data means any information about an individual from which that person can be identified. It does not include anonymous data i.e. data from which you cannot be identified.
‘Data Protection Legislation’ means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”) and any applicable national legislation implementing the GDPR or otherwise related to the processing of personal data, as may be amended or replaced from time to time.
How is your personal information collected?
We collect personal data through our interactions with you, when you avail of our services or purchase our products and when you complete our administrative forms in hard copy or on-line for our services and products.
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your identity and contact data by filling in forms (including queries on our ‘Contact Us’ page), using our website or by corresponding with us by post, phone, email or otherwise.
- Automated technologies or interactions. As you interact with our website and digital channels, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources.
How we use your personal information
We will only use your personal data when the law allows us to.
We need to process your personal data primarily to allow us to respond to your enquiry, feedback or complaint and to enable us to comply with our legal obligations. In some cases we may use your personal data to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests.
We may also use your personal information where we need to protect your interests (or someone else’s interests) or where it is needed in the public interest.
Examples of how we may use your personal information are set out in the table below.
| Purpose / Activity | Possible Lawful Basis for Processing |
|---|---|
| To manage our relationship with you as our customer, supplier, or contractor. | Performance of a contract with you |
| Notifying you about changes to our terms or this policy | Necessary to comply with our legal obligation |
| Asking you to leave a review or take a survey | Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To use data analytics to improve our website, products/services, marketing, customer and investor relationships and experiences | Necessary for our legitimate interest (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To respond to your enquiry, feedback or complaint | (a) Necessary to comply with a legal obligation (b) Performance of a contract with you |